Frequently Asked Questions

Thera is a digital platform designed to connect you with qualified mental health professionals. Our mission is to provide accessible, personalised, and confidential therapy services for individuals seeking support with mental well-being. Whether you're dealing with stress, anxiety, or need someone to talk to, Thera offers a safe space to work through your challenges.

To book a session with Thera, simply register by answering a few questions about your life and mental health. Once registered, you can either use our matching tool to find the right therapist for you or browse through therapists’ profiles. After selecting your preferred therapist, choose a date and time for your session, complete the payment, and confirm your booking.

Getting started is easy! Simply visit our website, choose your therapy plan, book a session, and you're all set. We’ll guide you through the rest, ensuring a smooth and supportive experience.

Thera offers a variety of therapeutic approaches tailored to individual needs. Our experienced therapists specialise in a wide range of issues, such as stress, anxiety, depression, relationships, and more. You can choose a therapist who best aligns with your preferences and goals for support.

We currently offer single therapy sessions. The Thera team is also working on memberships. You can find detailed information on our upcoming memberships, including pricing and duration, on the Pricing page. 

If you feel that your current therapist isn't the right fit for you, you can change provider at no additional cost. 

Absolutely. All sessions conducted through Thera are private and confidential. We adhere to strict privacy policies and are HIPAA-compliant to ensure your personal information and therapy discussions remain secure.

Payments are processed securely via Stripe.

Each therapy session lasts approximately a minimum of 45 minutes. 

You can cancel or reschedule your session up to 48 hours before the scheduled time without any penalty. If you cancel within 48 hours, a cancellation fee may apply.

Online therapy offers flexibility, convenience, and privacy, allowing you to access professional mental health support from anywhere. It eliminates the need for commuting and fits into your schedule, making it accessible and hassle-free. 

Online therapy connects you with a licensed therapist through secure video or chat sessions. You can choose your preferred communication method and schedule sessions that fit your routine. Everything is confidential and designed to make mental health support easy to access. 

Online therapy is more accessible and often more affordable than traditional in-person therapy. It breaks down geographical barriers, offers flexible scheduling, and allows you to receive support from the comfort of your home. 

Yes, online therapy can be highly effective in addressing a wide range of mental health issues, including stress, anxiety, depression, relationship challenges, and more. It provides a safe space to talk and receive professional guidance. 

Studies have shown that online therapy can be just as effective as in-person sessions for many mental health concerns. The key is connecting with a licensed therapist who understands your needs and provides consistent support.